Formally worded Japanese submissions are systematically under-scored by keyword-based triage tools.
Japanese institutional culture produces written feedback that is formal, indirect, and precisely worded. Keyword-based scoring tools classify this material as low-severity because it contains none of their trigger terms. Yves applies semantic analysis to score submissions on the severity of what they describe, not on the vocabulary used to describe it, and retains every original verbatim.
7
Languages in this market
Read into one working corpus, every original preserved.
2
processing passes per submission: one semantic analysis for urgency scoring, one verbatim archive for the record
JST, UTC+9
Local time
Support in Japan business hours, Monday to Friday, with an on-call route for anything scored critical.
2
Named regimes
Yves is built to operate under all of them at once.
Submissions reach Tokyo
in multiple languages.
Japanese accounts for the majority of submissions. The resident foreign workforce submits in several additional languages. Every original is stored verbatim in the language and script it arrived in.
Language equity audit
Yves includes a language equity audit in every deployment: for each language in your corpus, it reports how many submissions arrived, how many were resolved, and the median resolution time. The output is a single number answering whether the language a submission arrived in affected how quickly it was acted on.
How the intake portal collects submissionsWhat makes a listening channel difficult to operate here
Formally worded submissions misclassified as low-severity by keyword filters
A precisely worded report of a serious incident may contain no terms that a keyword rule would flag. Yves scores submissions on the severity of the described consequence, not on the presence of specific vocabulary.
Statutory duty to operate an internal reporting channel
The Whistleblower Protection Act requires larger employers to maintain an internal reporting channel, demonstrate it is accessible, and show it is in use. Yves records its own submission volumes and resolution rates.
Formal understatement masking high-severity issues
Where institutional culture produces understated language, submission volume is an unreliable proxy for severity. Urgency scoring is based on what the submission describes, not on the intensity of the language used.
Sectors with the highest feedback volume and compliance load
Health systems, financial institutions, the retail estate and the rail and transport operators carry Japan's largest structured listening obligations.
Built to run under
all of them at once.
Yves collects no identity, which is the strongest position available under every regime below. The names are here so your legal team can start from something concrete.
Where your data sits
Singapore or a European region, fixed at provisioning.
Read the data protection positionAct on the Protection of Personal Information
Japan's personal data regime, administered by the PPC.
Whistleblower Protection Act
Japan's statutory internal reporting framework, which larger employers are required to operate.
What Yves provides in Tokyo
The same product everywhere, provisioned for this market on day one: your languages, your region, your sector taxonomy.
Your own isolated tenant
A dedicated database, a dedicated storage bucket and a dedicated console on your own subdomain. Your corpus is yours alone, and it stays inside the region you pick on day one.
A portal in every language your public speaks
One link, one QR code, one SMS shortcode. People write in the language they think in, and Yves reads all of it into a single working corpus while preserving each original verbatim.
A draft taxonomy built for your sector
You start with categories that match how your institution already talks about itself, drafted before your first message arrives and tuned in the first fortnight.
Twenty five decision-grade analytics
Every chart drills through to the exact messages behind it, and every share carries a confidence interval printed in the same type size as the number.
An evidence pack your board can read
A printable governance report with the integrity position stated: what was excluded, on what signal, and what the corpus looked like on either side of that call.
A named human on the approval gate
Every AI proposal, every published response and every database write passes a person, and that approval writes an audit row carrying their name.
Six operational commitments,
identical across every market.
Data residency: Singapore or a European region, fixed at provisioning. · Support in Japan business hours, Monday to Friday, with an on-call route for anything scored critical.
Anonymity holds architecturally
A portal submission carries no network address, no tracker and no account. There is no field in your tenant that maps a message to a person, which is the only version of this promise that survives a lawful order.
Your data stays in the region you choose
Residency is set at provisioning and enforced at the infrastructure layer. Moving a tenant between regions takes a written instruction from you.
Integrity screening runs before anything is counted
Bot bursts, coordinated praise waves and near-duplicates are caught on arrival, and every catch stays readable, stays reversible, and shows the exact signal that fired.
Nothing is deleted to make a number look better
Quarantined content stays in your corpus in full. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.
Every generated word is archived verbatim
Translations, summaries, drafts and forecasts are stored exactly as the model produced them, so any figure in a board pack can be traced back to the text it came from.
You can take everything with you
A full export of your corpus, your taxonomy, your analytics and your audit log, in open formats, on request, at any point in the agreement.
Each guarantee is verifiable inside the product from day one of a trial. Import your own corpus and test against these controls directly.
Start free trialAlso in Asia Pacific
Submit a sample corpus
and receive a verified finding.
We ingest submissions in all incoming languages, run integrity screening, score by urgency, and deliver the first verified finding within the same week. Support in Japan business hours, Monday to Friday, with an on-call route for anything scored critical.