Terms of service

A subscription to the Yves platform at the tier stated on your order, comprising the anonymous collection portal, the decision console, and the processing that connects them.

Volume allowances are stated per tier. Everything keeps running at full speed when you exceed one. We contact you, and if it is a spike we leave it alone; if it is your new normal we discuss the next tier.

You own every message, translation, enrichment and audit row in your tenant. We hold them as a processor under the data processing agreement.

You can export the complete corpus in open formats at any time, on any tier. On termination we provide a full export and then delete, on the schedule in the data processing agreement.

• Anonymity stays architectural on every tier and in every configuration, which is what makes the guarantee credible to the people writing in.
• Agents propose and a named human approves. Every database write, every outbound action and every published word runs through your sign-off.
• Quarantine keeps everything reversible. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.
• Yves runs on an analysis cadence measured in minutes, and every deployment states plainly that emergencies belong with your emergency line.

Use the platform to understand populations, improve services and act on evidence. Identifying individual contributors or targeting a person falls outside these terms.

You own the taxonomy you sign off, the copy on your portal, and the legal pages your deployment shows. We draft all three and your people approve them before go-live.

We commit to 99.9% monthly availability on the shared backend, with scheduled maintenance announced at least five working days in advance.

Support response times are per tier and stated on the pricing page. Dedicated deployments carry a named engineer and a one-hour severity-one response.

Monthly plans renew monthly and end at the close of any period. Annual plans run twelve months for the price of ten.

Prices are set in United States dollars and stay fixed for the length of your term.

Our aggregate liability in any twelve-month period is limited to the fees paid in that period, save for liability that applicable law holds unlimited.

The platform produces analysis with the evidence attached. Your leadership makes the decisions and owns them, which is exactly the accountability model the product is built around.

We give thirty days' notice of any material change to these terms, and every change applies from your next term onward.