Vision 2030 requires experience metrics that survive national reporting. Yves provides the instrument.
Saudi Arabia has made citizen and patient satisfaction a formally reported national metric. Yves provides the measurement infrastructure behind that number: a screened corpus, a confidence interval on every share, and an evidence pack that declares its own exclusion criteria and statistical limits.
7
Languages in this market
Read into one working corpus, every original preserved.
40
languages supported in the intake portal, with Arabic included in the primary tier
AST, UTC+3
Local time
Support in Gulf business hours, Sunday to Thursday, with an on-call route for anything scored critical.
2
Named regimes
Yves is built to operate under all of them at once.
Submissions reach Riyadh
in multiple languages.
Arabic carries the majority of submissions and the expatriate workforce carries the remainder. Yves preserves each original verbatim, so an Arabic submission is never replaced by its English translation in the record.
Language equity audit
Yves includes a language equity audit in every deployment: for each language in your corpus, it reports how many submissions arrived, how many were resolved, and the median resolution time. The output is a single number answering whether the language a submission arrived in affected how quickly it was acted on.
How the intake portal collects submissionsWhat makes a listening channel difficult to operate here
National targets that require defensible measurement
A programme reporting into a national target needs its measurement methodology to withstand external scrutiny. Yves attaches the sample size, confidence interval, and integrity position to every figure it produces.
High-volume sites where manual triage fails
A hospital or campus serving hundreds of thousands generates a submission corpus no team can read manually. Yves ranks the entire corpus by urgency and surfaces the highest-priority items to the designated operator.
Arabic submissions preserved in the original script
Translation is used for analysis. The verbatim original in Arabic is what is stored, retrieved, and read by any investigator reviewing the record.
Sectors with the highest feedback volume and compliance load
Public sector entities, national health programmes, university estates, and the energy sector carry the Kingdom's largest formal listening obligations under Vision 2030 reporting mandates.
Built to run under
all of them at once.
Yves collects no identity, which is the strongest position available under every regime below. The names are here so your legal team can start from something concrete.
Where your data sits
A Gulf or European region, fixed at provisioning.
Read the data protection positionSaudi Personal Data Protection Law
The Kingdom's personal data regime, administered by SDAIA. Yves collects no identity, which is the strongest position available under it.
SDAIA data governance standards
National data management and personal data protection standards for entities operating in the Kingdom.
What Yves provides in Riyadh
The same product everywhere, provisioned for this market on day one: your languages, your region, your sector taxonomy.
Your own isolated tenant
A dedicated database, a dedicated storage bucket and a dedicated console on your own subdomain. Your corpus is yours alone, and it stays inside the region you pick on day one.
A portal in every language your public speaks
One link, one QR code, one SMS shortcode. People write in the language they think in, and Yves reads all of it into a single working corpus while preserving each original verbatim.
A draft taxonomy built for your sector
You start with categories that match how your institution already talks about itself, drafted before your first message arrives and tuned in the first fortnight.
Twenty five decision-grade analytics
Every chart drills through to the exact messages behind it, and every share carries a confidence interval printed in the same type size as the number.
An evidence pack your board can read
A printable governance report with the integrity position stated: what was excluded, on what signal, and what the corpus looked like on either side of that call.
A named human on the approval gate
Every AI proposal, every published response and every database write passes a person, and that approval writes an audit row carrying their name.
Six operational commitments,
identical across every market.
Data residency: A Gulf or European region, fixed at provisioning. · Support in Gulf business hours, Sunday to Thursday, with an on-call route for anything scored critical.
Anonymity holds architecturally
A portal submission carries no network address, no tracker and no account. There is no field in your tenant that maps a message to a person, which is the only version of this promise that survives a lawful order.
Your data stays in the region you choose
Residency is set at provisioning and enforced at the infrastructure layer. Moving a tenant between regions takes a written instruction from you.
Integrity screening runs before anything is counted
Bot bursts, coordinated praise waves and near-duplicates are caught on arrival, and every catch stays readable, stays reversible, and shows the exact signal that fired.
Nothing is deleted to make a number look better
Quarantined content stays in your corpus in full. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.
Every generated word is archived verbatim
Translations, summaries, drafts and forecasts are stored exactly as the model produced them, so any figure in a board pack can be traced back to the text it came from.
You can take everything with you
A full export of your corpus, your taxonomy, your analytics and your audit log, in open formats, on request, at any point in the agreement.
Each guarantee is verifiable inside the product from day one of a trial. Import your own corpus and test against these controls directly.
Start free trialAlso in Gulf
Submit a sample corpus
and receive a verified finding.
We ingest submissions in all incoming languages, run integrity screening, score by urgency, and deliver the first verified finding within the same week. Support in Gulf business hours, Sunday to Thursday, with an on-call route for anything scored critical.