Three hundred languages in one city, and statutory obligations to serve equitably in all of them.
UK institutions operate under some of the most explicitly codified feedback obligations in the world: patient experience reporting, safeguarding duties, the Public Sector Equality Duty, and protected disclosure requirements. Yves reads every language your public submits in into one corpus, with the methodology and exclusion criteria documented for board-level and inspection use.
12
Languages in this market
Read into one working corpus, every original preserved.
300+
languages spoken across London, with 40 supported in the intake portal
GMT or BST, UTC+0 or UTC+1
Local time
Support in UK business hours, Monday to Friday, with an on-call route for anything scored critical.
3
Named regimes
Yves is built to operate under all of them at once.
Submissions reach London
in multiple languages.
Over 300 languages are spoken across London. A trust or a council running an English-only feedback channel excludes a large share of the households it is legally required to reach.
Language equity audit
Yves includes a language equity audit in every deployment: for each language in your corpus, it reports how many submissions arrived, how many were resolved, and the median resolution time. The output is a single number answering whether the language a submission arrived in affected how quickly it was acted on.
How the intake portal collects submissionsWhat makes a listening channel difficult to operate here
An equality duty requiring measurement, not assertion
The language equity audit produces a specific output: whether a Somali-speaking resident waited longer for a resolution than an English-speaking one, expressed as a measured time difference.
Inspection and audit requirements for documented complaint handling
Regulators and inspectors examine complaint data directly. Yves produces a corpus with full methodology documentation — what was collected, what was excluded, on which signal, and what decisions were taken.
Housing disrepair reports requiring same-hour escalation
Damp, mould, and safety submissions are urgency-scored on arrival and routed to the designated operator within the same hour.
Sectors with the highest feedback volume and compliance load
NHS trusts, local authorities, the university sector and housing providers carry the UK's most explicit and most audited listening duties.
Built to run under
all of them at once.
Yves collects no identity, which is the strongest position available under every regime below. The names are here so your legal team can start from something concrete.
Where your data sits
United Kingdom or a European region, fixed at provisioning.
Read the data protection positionUK GDPR and the Data Protection Act 2018
The UK personal data regime. Yves collects no identity, which removes most of the surface these place obligations on.
Public Interest Disclosure Act 1998
The statutory protection for workers making a protected disclosure.
Public Sector Equality Duty
The duty on public bodies to have regard to equality, for which the language equity audit is direct evidence.
What Yves provides in London
The same product everywhere, provisioned for this market on day one: your languages, your region, your sector taxonomy.
Your own isolated tenant
A dedicated database, a dedicated storage bucket and a dedicated console on your own subdomain. Your corpus is yours alone, and it stays inside the region you pick on day one.
A portal in every language your public speaks
One link, one QR code, one SMS shortcode. People write in the language they think in, and Yves reads all of it into a single working corpus while preserving each original verbatim.
A draft taxonomy built for your sector
You start with categories that match how your institution already talks about itself, drafted before your first message arrives and tuned in the first fortnight.
Twenty five decision-grade analytics
Every chart drills through to the exact messages behind it, and every share carries a confidence interval printed in the same type size as the number.
An evidence pack your board can read
A printable governance report with the integrity position stated: what was excluded, on what signal, and what the corpus looked like on either side of that call.
A named human on the approval gate
Every AI proposal, every published response and every database write passes a person, and that approval writes an audit row carrying their name.
Six operational commitments,
identical across every market.
Data residency: United Kingdom or a European region, fixed at provisioning. · Support in UK business hours, Monday to Friday, with an on-call route for anything scored critical.
Anonymity holds architecturally
A portal submission carries no network address, no tracker and no account. There is no field in your tenant that maps a message to a person, which is the only version of this promise that survives a lawful order.
Your data stays in the region you choose
Residency is set at provisioning and enforced at the infrastructure layer. Moving a tenant between regions takes a written instruction from you.
Integrity screening runs before anything is counted
Bot bursts, coordinated praise waves and near-duplicates are caught on arrival, and every catch stays readable, stays reversible, and shows the exact signal that fired.
Nothing is deleted to make a number look better
Quarantined content stays in your corpus in full. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.
Every generated word is archived verbatim
Translations, summaries, drafts and forecasts are stored exactly as the model produced them, so any figure in a board pack can be traced back to the text it came from.
You can take everything with you
A full export of your corpus, your taxonomy, your analytics and your audit log, in open formats, on request, at any point in the agreement.
Each guarantee is verifiable inside the product from day one of a trial. Import your own corpus and test against these controls directly.
Start free trialAlso in Europe
Submit a sample corpus
and receive a verified finding.
We ingest submissions in all incoming languages, run integrity screening, score by urgency, and deliver the first verified finding within the same week. Support in UK business hours, Monday to Friday, with an on-call route for anything scored critical.