Six ingestion channels.
One unified intake pipeline.
Engage customer and citizen populations across their preferred communication surfaces: signed physical QR codes, SMS short codes, WhatsApp Business, standalone kiosks, web embeds, and email. All six channels route through a single hardened ingestion pipeline with identical integrity, translation, and privacy guarantees.
6
Unified ingestion channels
Physical QR, SMS, WhatsApp Business, kiosks, web embeds, and email.
1
Hardened pipeline
Centralized RPC execution enforcing multi-tenant Row Level Security (RLS).
100%
Edge identifier hashing
Salted cryptographic hashes prevent tracking while preserving rate-limit telemetry.
40
Native localizations
Automatic dialect and language detection operating across all input surfaces.
Uniform security, privacy, and integrity guarantees across every endpoint.
Organizations often collect feedback across fragmented, disconnected silos: customer survey web forms, inbound call logs, physical reception comment cards, and regional SMS lines. This fragmentation prevents cross-cutting trend detection and introduces inconsistent data privacy standards.
Yves consolidates all ingestion channels into a single hardened RPC gateway (submit_suggestion). Every inbound record—whether submitted via a responsive mobile PWA, sent via feature-phone SMS, or entered on a lobby touchscreen kiosk—undergoes identical automated PII redaction, multilingual NLP classification, anti-spam screening, and cryptographic tenant isolation.
Decoupling the collection endpoint from downstream processing allows organizations to deploy new regional or departmental intake points in hours while preserving complete governance compliance.
Handset submission to operator console in milliseconds
Watch a mobile submission flow live through edge anonymization and vector routing, landing in real time in the triage operator's console with full dialect detection.
Intake Point
Night pharmacy closed on Sunday again. No emergency refill.
Awaiting encrypted inbound payload…
Deterministic location binding without GPS device queries
QR codes are generated with cryptographically signed origin tokens. A submission initiated at a specific reception desk, facility ward, or service counter inherits verified operational location metadata without querying user device GPS or storing geolocation tracks.
- Generates print-ready physical collateral: table tents, A4 signage, receipt footers, and employee badges
- Signed cryptographic tokens associate feedback directly with administrative hierarchies and facility codes
- Zero permission requests: launches directly in native mobile browsers as a standalone Progressive Web App
Broad civic reach for mobile and low-connectivity populations
Provides high-throughput inbound collection via dedicated short codes, toll-free numbers, and official WhatsApp Business APIs. Phone numbers are cryptographically salted and hashed at the edge before database insertion.
- Automated edge hashing: hashes phone numbers using rotating salt keys, preventing re-identification
- Autonomous language detection identifies vernacular dialects directly from inbound message text
- Silent by default: zero unsolicited outbound marketing messages or recurring automated prompts
Hardened touchscreen deployments and lightweight web embeds
Kiosk mode provides an ephemeral, fullscreen interface optimized for lobby tablets and public service desks. Web embeds deploy via a lightweight, CSP-compliant script that renders an isolated iframe without third-party tracking scripts.
- Kiosk sessions automatically purge local browser caches and reset to language selection upon idle
- First-party web embed executes from your domain with zero external tracking cookies or pixel tags
- Inbound email connectors strip SMTP headers, sender addresses, and email signatures at the edge
Operational placement determines feedback velocity.
Statistical confidence requires representative sample volumes. Yves provides comprehensive deployment playbooks and print-ready collateral templates—spanning physical facilities, consultation documents, point-of-sale receipts, and digital footers—to ensure broad community reach from day one.
Technical specifications engineered for high completion
Offline queue tolerance
Service Worker caching queues submissions in local storage during mobile connectivity loss, transmitting automatically when signal restores.
Standardized 16px touch targets
Enforces 16px minimum form controls across mobile browsers to eliminate unexpected iOS/Android viewport zoom jumping.
Deliberate 3.5s onboarding transition
Presents an unhurried, privacy-assuring introductory animation that demonstrably increases qualitative completion rates.
Language-first interface selection
Displays prominent language selectors on initial view, ensuring respondents communicate in their primary native vernacular.
Architectural zero-identifier intake
Eliminates user registration, account creation, tracking cookies, and external CDN font requests on every channel.
Cryptographic origin tokens
Encodes branch, ward, and department parameters directly into intake URLs, eliminating survey fatigue from location questions.
“Deploying multi-channel intake across physical branch kiosks and inbound SMS allowed us to capture feedback from populations completely missing from our previous digital surveys.”
Director of Citizen Engagement, Municipal Public Services Authority
Asked often enough to answer here
Deploy multi-channel collection
across your facilities.
Launch localized QR codes, SMS lines, web embeds, and touchscreen kiosks on your corporate domain in hours.