The largest city in Africa, and a corpus no team reads by hand.
Nigerian institutions operate at a volume where manual triage stopped working years ago. Yves reads the whole corpus in Yoruba, Igbo, Hausa, Pidgin and English, ranks it by urgency, screens the manipulation, and hands your executive floor a queue instead of an inbox.
7
Languages in this market
Read into one working corpus, every original preserved.
7
languages read into one Nigerian corpus, Pidgin among them
WAT, UTC+1
Local time
Support in West Africa business hours, Monday to Friday, with an on-call route for anything scored critical.
2
Named regimes
Yves is built to operate under all of them at once.
Submissions reach Lagos
in multiple languages.
Pidgin carries an enormous share of candid feedback in Nigeria and is unrecognized by most standard NLP pipelines. Yves processes it as a distinct linguistic register rather than non-standard English.
Language equity audit
Yves includes a language equity audit in every deployment: for each language in your corpus, it reports how many submissions arrived, how many were resolved, and the median resolution time. The output is a single number answering whether the language a submission arrived in affected how quickly it was acted on.
How the intake portal collects submissionsWhat makes a listening channel difficult to operate here
Volume that arrives faster than a team can read it
Machine ranking is the only way a corpus this size becomes a decision. Yves shows the working behind every rank.
Solicited payments reported quietly
However calmly a report of a solicited payment is written, it reaches your executive floor the same hour, with the evidence attached.
Pidgin treated as noise by every other instrument
The most honest material in your corpus is the part your current tool cannot parse.
Sectors with the highest feedback volume and compliance load
Banking and fintech, the telecom operators, hospital groups and the power distribution companies carry Nigeria's largest public-facing volumes.
Built to run under
all of them at once.
Yves collects no identity, which is the strongest position available under every regime below. The names are here so your legal team can start from something concrete.
Nigeria Data Protection Act 2023
The national personal data regime, administered by the NDPC.
CBN and SEC supervisory expectations
For regulated financial entities, the control documentation Yves is built to evidence.
What Yves provides in Lagos
The same product everywhere, provisioned for this market on day one: your languages, your region, your sector taxonomy.
Your own isolated tenant
A dedicated database, a dedicated storage bucket and a dedicated console on your own subdomain. Your corpus is yours alone, and it stays inside the region you pick on day one.
A portal in every language your public speaks
One link, one QR code, one SMS shortcode. People write in the language they think in, and Yves reads all of it into a single working corpus while preserving each original verbatim.
A draft taxonomy built for your sector
You start with categories that match how your institution already talks about itself, drafted before your first message arrives and tuned in the first fortnight.
Twenty five decision-grade analytics
Every chart drills through to the exact messages behind it, and every share carries a confidence interval printed in the same type size as the number.
An evidence pack your board can read
A printable governance report with the integrity position stated: what was excluded, on what signal, and what the corpus looked like on either side of that call.
A named human on the approval gate
Every AI proposal, every published response and every database write passes a person, and that approval writes an audit row carrying their name.
Six operational commitments,
identical across every market.
Data residency: A European region, fixed at provisioning. · Support in West Africa business hours, Monday to Friday, with an on-call route for anything scored critical.
Anonymity holds architecturally
A portal submission carries no network address, no tracker and no account. There is no field in your tenant that maps a message to a person, which is the only version of this promise that survives a lawful order.
Your data stays in the region you choose
Residency is set at provisioning and enforced at the infrastructure layer. Moving a tenant between regions takes a written instruction from you.
Integrity screening runs before anything is counted
Bot bursts, coordinated praise waves and near-duplicates are caught on arrival, and every catch stays readable, stays reversible, and shows the exact signal that fired.
Nothing is deleted to make a number look better
Quarantined content stays in your corpus in full. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.
Every generated word is archived verbatim
Translations, summaries, drafts and forecasts are stored exactly as the model produced them, so any figure in a board pack can be traced back to the text it came from.
You can take everything with you
A full export of your corpus, your taxonomy, your analytics and your audit log, in open formats, on request, at any point in the agreement.
Each guarantee is verifiable inside the product from day one of a trial. Import your own corpus and test against these controls directly.
Start free trialAlso in Africa
Submit a sample corpus
and receive a verified finding.
We ingest submissions in all incoming languages, run integrity screening, score by urgency, and deliver the first verified finding within the same week. Support in West Africa business hours, Monday to Friday, with an on-call route for anything scored critical.