A regional headquarters market with a data protection regime to match.
Nairobi is where a great many institutions run East Africa from, and Kenya's data protection regime is among the most developed on the continent. Yves gives you a listening layer built for both: multi-country, multilingual, and holding no identity anywhere in it.
8
Languages in this market
Read into one working corpus, every original preserved.
8
languages carrying submissions to a single Kenyan institution
EAT, UTC+3
Local time
Support in East Africa business hours, Monday to Friday, with an on-call route for anything scored critical.
2
Named regimes
Yves is built to operate under all of them at once.
Submissions reach Nairobi
in multiple languages.
English carries official business and Swahili carries daily life, with a further set of languages carrying the communities furthest from your front desk.
Language equity audit
Yves includes a language equity audit in every deployment: for each language in your corpus, it reports how many submissions arrived, how many were resolved, and the median resolution time. The output is a single number answering whether the language a submission arrived in affected how quickly it was acted on.
How the intake portal collects submissionsWhat makes a listening channel difficult to operate here
A regional office reading eight countries at once
One taxonomy across every country, each read against its own baseline, and a group view that survives a donor board.
Donor reporting that has to be defensible
An NGO reporting outcomes to a funder needs an interval on every figure and a stated integrity position. Yves prints both.
Communities that will only report anonymously
Where reporting carries real personal risk, architectural anonymity is what makes the channel usable at all.
Sectors with the highest feedback volume and compliance load
Hospital groups, banking and mobile money, the international NGO sector and county government carry Kenya's largest listening obligations.
Built to run under
all of them at once.
Yves collects no identity, which is the strongest position available under every regime below. The names are here so your legal team can start from something concrete.
Data Protection Act 2019
Kenya's personal data regime, administered by the Office of the Data Protection Commissioner.
Central Bank of Kenya prudential guidelines
For regulated financial institutions, the governance documentation Yves is built to evidence.
What Yves provides in Nairobi
The same product everywhere, provisioned for this market on day one: your languages, your region, your sector taxonomy.
Your own isolated tenant
A dedicated database, a dedicated storage bucket and a dedicated console on your own subdomain. Your corpus is yours alone, and it stays inside the region you pick on day one.
A portal in every language your public speaks
One link, one QR code, one SMS shortcode. People write in the language they think in, and Yves reads all of it into a single working corpus while preserving each original verbatim.
A draft taxonomy built for your sector
You start with categories that match how your institution already talks about itself, drafted before your first message arrives and tuned in the first fortnight.
Twenty five decision-grade analytics
Every chart drills through to the exact messages behind it, and every share carries a confidence interval printed in the same type size as the number.
An evidence pack your board can read
A printable governance report with the integrity position stated: what was excluded, on what signal, and what the corpus looked like on either side of that call.
A named human on the approval gate
Every AI proposal, every published response and every database write passes a person, and that approval writes an audit row carrying their name.
Six operational commitments,
identical across every market.
Data residency: A European region, fixed at provisioning. · Support in East Africa business hours, Monday to Friday, with an on-call route for anything scored critical.
Anonymity holds architecturally
A portal submission carries no network address, no tracker and no account. There is no field in your tenant that maps a message to a person, which is the only version of this promise that survives a lawful order.
Your data stays in the region you choose
Residency is set at provisioning and enforced at the infrastructure layer. Moving a tenant between regions takes a written instruction from you.
Integrity screening runs before anything is counted
Bot bursts, coordinated praise waves and near-duplicates are caught on arrival, and every catch stays readable, stays reversible, and shows the exact signal that fired.
Nothing is deleted to make a number look better
Quarantined content stays in your corpus in full. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.
Every generated word is archived verbatim
Translations, summaries, drafts and forecasts are stored exactly as the model produced them, so any figure in a board pack can be traced back to the text it came from.
You can take everything with you
A full export of your corpus, your taxonomy, your analytics and your audit log, in open formats, on request, at any point in the agreement.
Each guarantee is verifiable inside the product from day one of a trial. Import your own corpus and test against these controls directly.
Start free trialAlso in Africa
Submit a sample corpus
and receive a verified finding.
We ingest submissions in all incoming languages, run integrity screening, score by urgency, and deliver the first verified finding within the same week. Support in East Africa business hours, Monday to Friday, with an on-call route for anything scored critical.