A unified five-layer architecture for
enterprise feedback intelligence.
Yves transforms unstructured, qualitative citizen and customer feedback into statistically validated, decision-grade governance intelligence across two synchronized surfaces: the Citizen Experience Portal and the 57-workspace Executive Decision Console.
Decision required: Northgate callback system
Results-callback reports up 240% week on week. Nine of eleven describe waiting in silence. The pattern points to one broken handoff. Recommended: escalate today.
This week
412
+18%
Negative share
31%
±4.2
Resolved 7d
38
+9
Decisions open
7
+2
Volume · 14 days
Integrity
Today’s decision queue
Three hours waiting for a result that never came
results-callbackEspañol12mStaff asked me for cash to move my file forward
staff-conductEnglish41mNight pharmacy shut again on Sunday evening
access-hoursالعربية1hThe scan cost triple what reception quoted
billing-clarityFrançais2h57
Analytical workspaces
Organized across 7 decision pillars from root triage to defense.
112
Autonomous AI staff
10 operating divisions with full execution traceability in agent_runs.
16
Anomaly watchdogs
Automated hourly detectors scanning for volume, sentiment, and silence.
100%
RLS tenant isolation
Database-level segregation enforced on every query by institution_id.
Five architectural layers from intake to decision
Each layer operates independently with verified handoffs, maintaining data integrity and complete auditability.
Layer 1
Citizen Experience Portal (PWA)
Multilingual offline-capable Progressive Web App with client-side heuristic coaching, interactive 3D physics affordance, honeypot anti-spam defense, and zero-PII community pulse aggregates.
Layer 2
Data & Security Gateway
Row-Level Security (RLS) multi-tenancy isolated by institution_id, RPC-exclusive insertion, SHA-256 salted IP anonymization (GDPR/DPA compliant), and Seven Active Defenders.
Layer 3
AI Enrichment Pipeline
Automated processing every 2 minutes via pg_cron/Edge: multilingual translation to English, sentiment scoring (-1..1), taxonomy classification, 1536-dim vectorization, and PII quarantine.
Layer 4
Intelligence Side-Car Engine
Over 50 API endpoints powering 112 autonomous AI staff agents across 10 operating divisions, client-side 2D PCA constellations, 16 anomaly watchdogs, and Brier-calibrated forecasters.
Layer 5
Executive Decision Console
57 specialized analytical workspaces across 7 decision pillars, interactive Palantir-style graph ontology, live agent command, and Wilson 95% statistical validation.
The submission lifecycle from intake to resolution
01
Intake
Users submit feedback in 40+ languages via mobile web, QR codes, or SMS without creating an account or downloading an app.
Intake Point
Night pharmacy closed on Sunday again. No emergency refill.
Awaiting encrypted inbound payload…
Complete data isolation by design.
Data isolation is enforced at the PostgreSQL database level and applied to every query via Row-Level Security (RLS). Your organization's data remains strictly separated in dedicated tenant partitions across all deployment models.
Platform foundations built for enterprise scale
Three enterprise deployment models
Choose the architectural blueprint that matches your organization's security, compliance, and sovereign infrastructure requirements.
Model A: Multi-Tenant Cloud
Same-day setupDedicated tenant partition on shared cloud infrastructure with strict PostgreSQL Row-Level Security (RLS) isolation keyed by institution_id.
Best for: Pilots, commercial organizations, internal feedback teams
Model B: Branded Enterprise Portal
1–2 business daysShared database with a dedicated rebranded portal, custom domain, customized sector taxonomies, and SAML 2.0 / OIDC identity provider integration.
Best for: Standards bodies, mid-market institutions, regional authorities
Model C: Sovereign Dedicated Stack
Custom timelineSingle-tenant database, dedicated compute, customer-managed encryption keys (BYOK), isolated cloud VPC, and deployment in your selected sovereign region.
Best for: Ministries of health, revenue authorities, public utilities, and defence
Experience the Yves platform
with your operational data.
Schedule a technical demonstration configured with your sector taxonomy and integration requirements.