Malaysian institutions serve Malay, Chinese, and Tamil speaking communities from one feedback system. Most instruments are calibrated for one.
Malaysian institutions serve three primary language communities simultaneously. A feedback instrument calibrated for a single language systematically under-represents the others. Yves reads Bahasa Malaysia, Mandarin, Tamil, and English into one corpus and reports resolution rates and wait times broken down by intake language.
8
Languages in this market
Read into one working corpus, every original preserved.
3
primary language communities served by a single Malaysian institution, each audited separately for resolution equity
MYT, UTC+8
Local time
Support in Malaysia business hours, Monday to Friday, with an on-call route for anything scored critical.
2
Named regimes
Yves is built to operate under all of them at once.
Submissions reach Kuala Lumpur
in multiple languages.
The language equity audit reports, as a measured output, whether Tamil submissions waited longer for resolution than Bahasa Malaysia submissions in the same period.
Language equity audit
Yves includes a language equity audit in every deployment: for each language in your corpus, it reports how many submissions arrived, how many were resolved, and the median resolution time. The output is a single number answering whether the language a submission arrived in affected how quickly it was acted on.
How the intake portal collects submissionsWhat makes a listening channel difficult to operate here
Unequal resolution rates across language communities that are not visible without measurement
Slower response times for submissions in one language are not the result of deliberate policy — they emerge from queue and routing design. They remain undetected until resolution rates are disaggregated by intake language.
Migrant workforce populations outside the reach of single-language instruments
Bengali and Nepali speaking workers are employed within the institution but are excluded from feedback instruments that process only Bahasa Malaysia or English.
Federal and state entities requiring both site-level and group-level reporting
One shared taxonomy across all sites enables group-level comparison while preserving each site's individual baseline, so aggregate views do not mask site-specific patterns.
Sectors with the highest feedback volume and compliance load
Private hospital groups, the banking sector, the hotel and resort estate and the international school and university sector carry the country's most multilingual footfall.
Built to run under
all of them at once.
Yves collects no identity, which is the strongest position available under every regime below. The names are here so your legal team can start from something concrete.
Where your data sits
Singapore or a European region, fixed at provisioning.
Read the data protection positionPersonal Data Protection Act 2010
Malaysia's personal data regime, administered by the JPDP.
Bank Negara Malaysia policy documents
For licensed financial institutions, the governance expectations Yves is built to document against.
What Yves provides in Kuala Lumpur
The same product everywhere, provisioned for this market on day one: your languages, your region, your sector taxonomy.
Your own isolated tenant
A dedicated database, a dedicated storage bucket and a dedicated console on your own subdomain. Your corpus is yours alone, and it stays inside the region you pick on day one.
A portal in every language your public speaks
One link, one QR code, one SMS shortcode. People write in the language they think in, and Yves reads all of it into a single working corpus while preserving each original verbatim.
A draft taxonomy built for your sector
You start with categories that match how your institution already talks about itself, drafted before your first message arrives and tuned in the first fortnight.
Twenty five decision-grade analytics
Every chart drills through to the exact messages behind it, and every share carries a confidence interval printed in the same type size as the number.
An evidence pack your board can read
A printable governance report with the integrity position stated: what was excluded, on what signal, and what the corpus looked like on either side of that call.
A named human on the approval gate
Every AI proposal, every published response and every database write passes a person, and that approval writes an audit row carrying their name.
Six operational commitments,
identical across every market.
Data residency: Singapore or a European region, fixed at provisioning. · Support in Malaysia business hours, Monday to Friday, with an on-call route for anything scored critical.
Anonymity holds architecturally
A portal submission carries no network address, no tracker and no account. There is no field in your tenant that maps a message to a person, which is the only version of this promise that survives a lawful order.
Your data stays in the region you choose
Residency is set at provisioning and enforced at the infrastructure layer. Moving a tenant between regions takes a written instruction from you.
Integrity screening runs before anything is counted
Bot bursts, coordinated praise waves and near-duplicates are caught on arrival, and every catch stays readable, stays reversible, and shows the exact signal that fired.
Nothing is deleted to make a number look better
Quarantined content stays in your corpus in full. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.
Every generated word is archived verbatim
Translations, summaries, drafts and forecasts are stored exactly as the model produced them, so any figure in a board pack can be traced back to the text it came from.
You can take everything with you
A full export of your corpus, your taxonomy, your analytics and your audit log, in open formats, on request, at any point in the agreement.
Each guarantee is verifiable inside the product from day one of a trial. Import your own corpus and test against these controls directly.
Start free trialAlso in Asia Pacific
Submit a sample corpus
and receive a verified finding.
We ingest submissions in all incoming languages, run integrity screening, score by urgency, and deliver the first verified finding within the same week. Support in Malaysia business hours, Monday to Friday, with an on-call route for anything scored critical.