Capture unprompted outpatient signal across diagnostic and ambulatory care settings.
Traditional patient satisfaction surveys predominantly capture inpatient discharge cohorts, omitting the high-volume ambulatory, laboratory, and outpatient visitors who experience the majority of scheduling and operational friction. Yves turns qualitative patient narratives into classified clinical workflows for operational review.
Structural failure modes in conventional approaches
Standard inpatient discharge surveys systematically exclude outpatient encounters—including diagnostic imaging, blood draws, ambulatory surgery, and pharmacy visits. Patients who walk in and leave the same day encounter distinct operational bottlenecks that traditional survey instruments fail to measure. Yves captures feedback at point-of-care across 40 languages.
6+
clinical facilities benchmarked simultaneously under a unified taxonomy
300
unprompted patient submissions synthesized weekly without manual coding
9 days
average time from initial signal detection to procedural callback remediation
Four core operational commitments
01
Configured for ambulatory care volume
Intake forms are optimized for high-throughput outpatient visits, capturing administrative and operational feedback in under ten seconds.
02
Strict non-clinical boundary enforcement
Client-side regex filtering redacts personal health identifiers (PHI) while backend classifiers focus strictly on operational and administrative touchpoints.
03
Deliberate clinical separation
The platform evaluates administrative care quality and facility hygiene without attempting diagnostic inference or medical triage.
04
Immediate dispatch decoupling
Medical emergencies route immediately to local hospital dispatch, maintaining strict separation from asynchronous operational analysis.
Real-Time Handset-to-Console Sovereign Stream
Watch qualitative patient experience submissions travel across the zero-knowledge encrypted pipeline into the operator's intake ledger with sub-second latency.
Intake Point
Night pharmacy closed on Sunday again. No emergency refill.
Awaiting encrypted inbound payload…
Automated Integrity Screening & Forensic Scoring
Every report is continuously screened for astroturfing, spam collisions, and dialect authenticity before it enters production analytics.
Clean Records
73%
Flagged Suspect
23%
Quarantined
4%
Total Audited
1,247
Streaming Submissions Queue
Stable View · 5 Active RecordsThree hours without any result notification at Northgate
Zero synthetic entropy
El personal fue amable pero el tiempo fue excesivo
Natural native tone
aaaaaaa good good good good spam pattern repeated
Repetitive token collision
Personnel demandé argent pour avancer le dossier
High urgency whistleblower
Night pharmacy shut every weekend with zero notice
Verified clinical context
Capture unprompted outpatient signal across diagnostic and ambulatory care settings.
Production-grade operational tooling
Healthcare operational taxonomy
Specialized categories isolate appointment scheduling, diagnostic callbacks, pharmacy queues, and facility hygiene.
Informal payment alert routing
Submissions describing unauthorized fee demands or billing irregularities escalate immediately to compliance executives.
Facility-specific baselining
Individual clinics, laboratories, and surgical centres are evaluated against localized historical baselines.
Multilingual point-of-care collection
Engage diverse patient populations across 40 native dialects without language-barrier attrition.
Constructive feedback isolation
Classifiers separate constructive procedural recommendations from general complaints, routing ideas to clinic directors.
Clinical governance dossiers
Produce printable 30-day compliance dossiers complete with Wilson confidence intervals and PII-redacted excerpts.
Institutional boundaries and integrations
Yves maintains strict functional boundaries, orchestrating unprompted qualitative intelligence while routing structured records directly to existing enterprise case management and operational dispatch systems.
Clinical adverse event reporting belongs in formal incident monitoring systems under statutory duty of candour protocols.
Active medical emergencies must route directly to clinical staff and emergency dispatch services.
Electronic health records (EHR) management belongs in dedicated clinical databases. Yves is architected to keep clinical records out.
Complementary enterprise use case configurations
Anonymous feedback
Capture unprompted institutional signal with mathematical trust and cryptographic anonymity.
Whistleblowing
Cryptographically insulated disclosure channels with immutable evidentiary custody.
Citizen engagement
Statistically defensible qualitative intelligence for public policy and municipal governance.
Deploy patient experience intelligence
on isolated infrastructure.
Evaluate this operational workflow against sample organizational data in a dedicated sandbox environment with automated PII redaction and full audit verification.