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Documentation & Support

Operational documentation.
Dedicated engineering support.

Comprehensive guides covering taxonomy configuration, multi-signal integrity screening, REST API integration, and compliance governance. Guaranteed SLA-backed engineering support on all tiers.

Getting started

12

Tenant provisioning, institutional taxonomy sign-off, role-based access assignment, and physical touchpoint deployment.

Intake portals

9

Custom branding, multilingual routing, statutory disclosures, intake channels, and on-device privacy controls.

Operations console

18

Explorer filtering, drill-through evidence verification, remediation workflows, and executive reporting.

Integrity & screening

7

Integrity verdicts, detection telemetry, false-positive release, and audited forensic purges.

Automated triage

11

Triage proposals, operator authorization gates, calibration records, and Brier score tracking.

Security & governance

14

Role-based permissions, purpose-based access logs, periodic recertification, and detection rules.

API & webhooks

16

Authentication tokens, REST endpoints, cursor pagination, HMAC webhook verification, and rate limits.

Billing & plans

6

Subscription tiers, volume allocations, annual billing contracts, and purchase order invoicing.

System Availability

All operational services performing normally

Anonymous intake portals

99.99% · 90 days

Intelligence operations console

99.97% · 90 days

Automated enrichment workers

99.99% · 90 days

Semantic vector search endpoints

99.95% · 90 days

REST API and webhook dispatchers

99.98% · 90 days

Next step

Need technical assistance?

Dedicated technical support responds within one business day on Foundation, and within 1 hour for Sovereign and Enterprise contracts. Every ticket is handled directly by operational engineers.