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yves
Markets · Zurich and Switzerland

Four national languages, and a standard of discretion that suits a system holding no names.

Swiss institutions expect precision, residency and restraint. Yves gives all three: your data in a European region you pick, an interval on every figure, and an architecture where the identity of a reporter is a thing that never existed rather than a thing that was protected.

9

Languages in this market

Read into one working corpus, every original preserved.

4

national languages read into one working corpus

CET or CEST, UTC+1 or UTC+2

Local time

Support in central European business hours, Monday to Friday, with an on-call route for anything scored critical.

2

Named regimes

Yves is built to operate under all of them at once.

Languages your public submits in

Submissions reach Zurich
in multiple languages.

Four national languages before you count the international workforce. A single-language channel here is a design failure rather than a simplification.

GermanFrenchItalianEnglishPortugueseAlbanianSerbianSpanishRomanshand 40 live in the portal

Language equity audit

Yves includes a language equity audit in every deployment: for each language in your corpus, it reports how many submissions arrived, how many were resolved, and the median resolution time. The output is a single number answering whether the language a submission arrived in affected how quickly it was acted on.

How the intake portal collects submissions
Operational challenges in Zurich

What makes a listening channel difficult to operate here

Discretion as a business requirement

In a market where confidentiality is the product, a listening system that holds no identity is the only defensible design.

Cantonal variation inside one institution

One taxonomy across every site, each site read against its own baseline, and a group view that does not flatten either.

Figures that go to a supervisory board

Every share carries its sample size and its interval, printed in the same type size as the number.

Primary sectors in this market

Sectors with the highest feedback volume and compliance load

Private banking and insurance, the hospital and clinic sector, the federal institutes and cantonal administration carry Switzerland's most exacting requirements.

Financial services

Early risk detection: capture conduct and systemic failure signals before formal regulatory complaints emerge.

Formal regulatory complaints represent lagging indicators of operational friction and conduct risk. Yves ingests unprompted customer and intermediary sentiment in real time, detecting micro-patterns of fraud, fee confusion, and branch conduct weeks before formal dispute escalation.

Financial services in Zurich
Healthcare

Capture unprompted outpatient signal across every care setting.

Traditional patient satisfaction instruments primarily sample inpatient discharge cohorts. The majority of health system encounters occur across outpatient clinics, diagnostic imaging, pathology laboratories, and ambulatory surgical centres. Yves captures unprompted operational signal across all points of care, translating qualitative patient narratives into triageable clinical and administrative decisions.

Healthcare in Zurich
Education

Capture candid, multilingual student and faculty sentiment throughout the academic year.

End-of-term evaluations provide retrospective feedback after course outcomes are irreversible. Yves provides year-round, architecturally anonymous feedback channels that surface curriculum, pastoral care, and administrative signals while intervention is still possible.

Education in Zurich
Government

Publish figures you can defend in front of an oversight committee.

Citizens communicate in forty languages across decentralized municipal and national departments. Yves translates every submission, evaluates trends against local district baselines, and embeds stated Wilson confidence intervals on every metric.

Government in Zurich
The regimes you answer to

Built to run under
all of them at once.

Yves collects no identity, which is the strongest position available under every regime below. The names are here so your legal team can start from something concrete.

Where your data sits

A European region, fixed at provisioning.

Read the data protection position

Revised Federal Act on Data Protection

The Swiss personal data regime, in force in its revised form since 2023.

FINMA supervisory expectations

For supervised financial institutions, the governance documentation Yves is built to evidence.

What you get

What Yves provides in Zurich

The same product everywhere, provisioned for this market on day one: your languages, your region, your sector taxonomy.

01

Your own isolated tenant

A dedicated database, a dedicated storage bucket and a dedicated console on your own subdomain. Your corpus is yours alone, and it stays inside the region you pick on day one.

02

A portal in every language your public speaks

One link, one QR code, one SMS shortcode. People write in the language they think in, and Yves reads all of it into a single working corpus while preserving each original verbatim.

03

A draft taxonomy built for your sector

You start with categories that match how your institution already talks about itself, drafted before your first message arrives and tuned in the first fortnight.

04

Twenty five decision-grade analytics

Every chart drills through to the exact messages behind it, and every share carries a confidence interval printed in the same type size as the number.

05

An evidence pack your board can read

A printable governance report with the integrity position stated: what was excluded, on what signal, and what the corpus looked like on either side of that call.

06

A named human on the approval gate

Every AI proposal, every published response and every database write passes a person, and that approval writes an audit row carrying their name.

Platform guarantees

Six operational commitments,
identical across every market.

Data residency: A European region, fixed at provisioning. · Support in central European business hours, Monday to Friday, with an on-call route for anything scored critical.

Anonymity holds architecturally

A portal submission carries no network address, no tracker and no account. There is no field in your tenant that maps a message to a person, which is the only version of this promise that survives a lawful order.

Your data stays in the region you choose

Residency is set at provisioning and enforced at the infrastructure layer. Moving a tenant between regions takes a written instruction from you.

Integrity screening runs before anything is counted

Bot bursts, coordinated praise waves and near-duplicates are caught on arrival, and every catch stays readable, stays reversible, and shows the exact signal that fired.

Nothing is deleted to make a number look better

Quarantined content stays in your corpus in full. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.

Every generated word is archived verbatim

Translations, summaries, drafts and forecasts are stored exactly as the model produced them, so any figure in a board pack can be traced back to the text it came from.

You can take everything with you

A full export of your corpus, your taxonomy, your analytics and your audit log, in open formats, on request, at any point in the agreement.

Each guarantee is verifiable inside the product from day one of a trial. Import your own corpus and test against these controls directly.

Start free trial
Deploy Yves in Zurich

Submit a sample corpus
and receive a verified finding.

We ingest submissions in all incoming languages, run integrity screening, score by urgency, and deliver the first verified finding within the same week. Support in central European business hours, Monday to Friday, with an on-call route for anything scored critical.