Twenty million people, sixty eight indigenous languages, and one queue that has to be right.
Mexican institutions serve a public far more linguistically varied than Spanish alone, at a scale that defeats manual reading. Yves builds one working corpus out of all of it, ranks it by urgency, and reports whether language changed how quickly anyone was answered.
8
Languages in this market
Read into one working corpus, every original preserved.
68
indigenous languages recognised in Mexico, and 40 live in the portal
CST, UTC-6
Local time
Support in central American business hours, Monday to Friday, with an on-call route for anything scored critical.
2
Named regimes
Yves is built to operate under all of them at once.
Submissions reach Mexico City
in multiple languages.
Sixty eight recognised indigenous languages are spoken in Mexico. The communities furthest from your front desk are exactly the ones an equity audit is designed to surface.
Language equity audit
Yves includes a language equity audit in every deployment: for each language in your corpus, it reports how many submissions arrived, how many were resolved, and the median resolution time. The output is a single number answering whether the language a submission arrived in affected how quickly it was acted on.
How the intake portal collects submissionsWhat makes a listening channel difficult to operate here
Indigenous language access as a stated policy and an actual gap
Policy says the service is available. The equity audit says whether it was answered as quickly.
Scale that hides the serious report
One credible safety report inside a hundred thousand messages is the one that matters, and urgency scoring finds it on arrival.
Reports that only arrive if the channel is anonymous
Where reporting carries risk, architectural anonymity is what makes the channel usable at all.
Sectors with the highest feedback volume and compliance load
Federal and municipal bodies, the health system, banking and the retail estate carry Mexico's largest public-facing volumes.
Built to run under
all of them at once.
Yves collects no identity, which is the strongest position available under every regime below. The names are here so your legal team can start from something concrete.
Where your data sits
A United States or European region, fixed at provisioning.
Read the data protection positionLey Federal de Protección de Datos Personales
The federal personal data regime for private parties, with a parallel framework for public bodies.
CNBV expectations
For regulated financial entities, the governance documentation Yves is built to evidence.
What Yves provides in Mexico City
The same product everywhere, provisioned for this market on day one: your languages, your region, your sector taxonomy.
Your own isolated tenant
A dedicated database, a dedicated storage bucket and a dedicated console on your own subdomain. Your corpus is yours alone, and it stays inside the region you pick on day one.
A portal in every language your public speaks
One link, one QR code, one SMS shortcode. People write in the language they think in, and Yves reads all of it into a single working corpus while preserving each original verbatim.
A draft taxonomy built for your sector
You start with categories that match how your institution already talks about itself, drafted before your first message arrives and tuned in the first fortnight.
Twenty five decision-grade analytics
Every chart drills through to the exact messages behind it, and every share carries a confidence interval printed in the same type size as the number.
An evidence pack your board can read
A printable governance report with the integrity position stated: what was excluded, on what signal, and what the corpus looked like on either side of that call.
A named human on the approval gate
Every AI proposal, every published response and every database write passes a person, and that approval writes an audit row carrying their name.
Six operational commitments,
identical across every market.
Data residency: A United States or European region, fixed at provisioning. · Support in central American business hours, Monday to Friday, with an on-call route for anything scored critical.
Anonymity holds architecturally
A portal submission carries no network address, no tracker and no account. There is no field in your tenant that maps a message to a person, which is the only version of this promise that survives a lawful order.
Your data stays in the region you choose
Residency is set at provisioning and enforced at the infrastructure layer. Moving a tenant between regions takes a written instruction from you.
Integrity screening runs before anything is counted
Bot bursts, coordinated praise waves and near-duplicates are caught on arrival, and every catch stays readable, stays reversible, and shows the exact signal that fired.
Nothing is deleted to make a number look better
Quarantined content stays in your corpus in full. Permanent removal takes an administrator, a typed confirmation and an audit row with a name on it.
Every generated word is archived verbatim
Translations, summaries, drafts and forecasts are stored exactly as the model produced them, so any figure in a board pack can be traced back to the text it came from.
You can take everything with you
A full export of your corpus, your taxonomy, your analytics and your audit log, in open formats, on request, at any point in the agreement.
Each guarantee is verifiable inside the product from day one of a trial. Import your own corpus and test against these controls directly.
Start free trialAlso in Americas
Submit a sample corpus
and receive a verified finding.
We ingest submissions in all incoming languages, run integrity screening, score by urgency, and deliver the first verified finding within the same week. Support in central American business hours, Monday to Friday, with an on-call route for anything scored critical.